Pathway 02
UK MedTech Essentials · 9 modules · 12 months’ access
The grounding every customer-facing role needs.
A practical course for sales support, customer service and anyone new to UK healthcare. It explains how the NHS works, how products reach patients and who makes the decisions, so your team can handle every customer conversation with confidence.
Why it matters
Your customer team is often the NHS’s first contact with your company.
They take the order queries, the product questions and the complaints. They talk to nurses, pharmacists, procurement and patients. Yet they are rarely taught how the system those people work in actually fits together.
Essentials gives them that picture: enough understanding to answer well, spot an opportunity or a risk, and know when to bring someone else in.
Who it is for
- Customer service and order management teams
- Sales support and inside sales
- New starters in any commercial role
- Graduates and career changers entering MedTech
- Colleagues in finance, supply chain or HR who work alongside the commercial team
What it covers
Build knowledge. Increase confidence. Understand UK MedTech.
Nine modules in the same audio-led format as PM Academy, pitched for people who need to understand the market rather than run a product. Eight share a title with a PM Academy module, set at foundation depth; Sustainability is unique to Essentials.
- E01Market & NHS LandscapeHow the NHS is organised and funded, and where purchasing decisions are made.
- E02Product MasteryKnowing your products and their clinical use well enough to answer customers with confidence.
- E03Regulatory LandscapeThe basics of UK medical device regulation and what it means for customer-facing roles.
- E04Complaint HandlingRecording and escalating complaints correctly, and why it matters to the business.
- E05UK Distribution ChannelsThe routes products take to patients: direct, wholesale, home delivery and distributors.
- E06Event ManagementSupporting congresses, study days and customer events so they run smoothly.
- E07Tender ManagementHow NHS tenders work, and the part customer and sales support teams play in winning them.
- E08Stakeholder EngagementWho you will deal with across the NHS, and what each of them needs from you.
- E09SustainabilityWhat the NHS net zero agenda means for suppliers, and the questions customers now ask.
What’s included
The same standard as PM Academy, at the right depth.
Essentials works on its own, and as a first step for people who later move into product or marketing roles.
- All 9 modules
- Narrated and animated, about sixty minutes each.
- Learning checks
- A short quiz at the end of each module.
- Glossary & downloads
- Reference material to keep at hand on the job.
- Certificate
- A digital certificate on completion.
- Community
- The UK MedTech Essentials members’ community.